#MICROSOFT DYNAMICS 365 FOR CUSTOMER SERVICE HOW TO#
#MICROSOFT DYNAMICS 365 FOR CUSTOMER SERVICE TRIAL#
#MICROSOFT DYNAMICS 365 FOR CUSTOMER SERVICE FREE#

#MICROSOFT DYNAMICS 365 FOR CUSTOMER SERVICE TRIAL#

In my opinion having a trial instance to ensure you get plenty of hands on practice is essential.

#MICROSOFT DYNAMICS 365 FOR CUSTOMER SERVICE FREE#

Get a trial вЂ¦ you can sign up for a free 30 day trial at вЂњвЂќ.

#MICROSOFT DYNAMICS 365 FOR CUSTOMER SERVICE HOW TO#

Meaning you will need to understand how to define various digital communication channels and how you route the right conversations to the correct agents.ДЄnd finally you will need to understand what reporting / analytic capabilities are available to allow organisations to analyse their performance and identify areas which can be improved. Talking with the customer is important! This is where Omnichannel comes into play. Scheduling work is also a common challenge, so you will obviously need to understand how to define resources and schedule work for them. So you will need to understand how to define queues and how users might interact with queues. Queuing work is an important concept in many customer service processes. Next you will need to be aware of how creating a knowledge base might help in customer service scenarios. You will need to understand everything connected with the management of cases including things like record creation rules, service level agreements, entitlements and much more. This isnвЂ™t a surprise as the case is the primary entity in customer service.

I will give you a break down of the specific skills measured later in this post but initially letвЂ™s consider at a high level what knowledge this exam will require you to possess.ДЇirstly you will need to understand quite a bit around cases.

So if you arenвЂ™t familiar with the latest features maybe some revision prior to taking the renewal test will help you? (And anyway a bit of revision on your favourite subject wonвЂ™t hurt you!) With MB 230 in mind this might include more recently added topics like Omnichannel and more. You will almost certainly find that the questions will focus on the latest features or areas of the skills measuerd more recently added to the exam. (I passed my renewal but I honestly wish I hadnвЂ™t rushed!!) I would however suggest you pause and think before jumping in. If you are confident with the Dynamics 365 customer service you may feel able to dive straight in and take this online assessment.

One major bonus being that I managed to complete this process for no cost. You will find that the renewal process includes a set of multiple choice questions that can be completed as a вЂњsimpleвЂќ online survey. IвЂ™ve shown a copy of the email below, so you know what to look out for! If you already have the MB 230 exam but your certificate is due to expire you may be eligible for a renewal! I recently had an email explaining that I needed to renew my вЂњDynamics 365 Customer Service Functional Consultant AssociateвЂќ certificate. In fact pretty much anyone involved in the deployment of Dynamics 365 systems for customer service.

(In addition to the Power Platform Functional Consultant exam, PL-200).Д«ut why would you want to be a вЂњDynamics 365 Customer Service Functional Consultant AssociateвЂќ? (Catchy name!!) Well, this badge demonstrates to employers that you have a deep understanding of the Power Platform and also specifically the functionality associated with all things customer service related.Дevelopers, business analysts, testers and more may find holding this badge beneficial. As I revise I plan to publish blog posts that collectively will become a complete revision guide for anyone embarking on the same journey as me.ДЄnyone who wishes to gain the вЂњDynamics 365 Customer Service Functional Consultant AssociateвЂќ badge will need to pass the MB 230 exam. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. I am about to commence my revision for the MB-230 exam.

Microsoft dynamics 365 for customer service